Online fraud - Cyber Crime Reporting.
Updated: Aug 20, 2022
Paytm and Gpay Scam - How to Avoid the Paytm, Gpay, and UPI Scams?
A common Paytm and GPay scam involves the use of fraudulent apps to make purchases. The scammer pretends to be a bank representative and asks for personal information and OTP. After obtaining these details, the hacker then uses the user's account to make transactions. To prevent this, you must be extra cautious when installing these apps. To learn more about UPI scams, read this article.
Unified Payment Interface (UPI) apps
Gpay and Paytm scams use fraudulent UPI apps to send payment requests. These scams often look like legitimate bank employees and ask for personal details, such as a UPI pin, or OTP. The scammers then steal this information and use it to make fraudulent transactions. You can protect yourself from falling victim to these scams by following these tips. In addition, be wary of third-party UPI apps.
Phishing scams involving paytmm, gpay, upi are targeting popular payment apps like paytm and google pay. Scammers use untrusted links and callers to steal money from unsuspecting customers. Be careful not to divulge your PIN or other confidential information. Even if you feel comfortable sharing the information on social media or online, never do so.
A popular method of fraudsters is to impersonate a bank representative to obtain your bank account details. The scammer sends you messages asking for your bank account details and OTP. Once you provide this, the hacker is able to make fraudulent transactions through your UPI account. This method is especially common in new users. So it is important to always download the official Google Play store app to conduct online UPI transactions.
You should be careful while receiving payments links through email. Fraudsters will use illegitimate phone numbers and websites to trick people into providing their personal details. The links will appear to be official looking, but they will actually be a fake version of the real deal. You will be asked to input a PIN or other personal information to continue the transaction. This is a scam and you should immediately report the incident to the police.
Many of these pranksters pose as bank representatives and ask for personal details to send money to another person. You may even be asked to enter a PIN to accept the 'request'. The scammer then pretends to be the bank representative and then proceeds to make transactions with your UPI account. If you want to avoid this scam, block your UPI e-wallet and report it to the police.
How to recover online fraud scam transactions?
Step 1. Raise a dispute using your Banks App
Step 2. Register a complain on cybercrime government website
Step 3. Register an FIR as per cybercrime reply to above complaint
Step 4. File a claim form with your Cyber Risk Insurance provider for claims.
Step 5. Reset your Card Details on any online stored App or Website.
If the transaction was successful completed by fraud. Use your Mobile Banking App to check the transaction details and you should find "Raise a dispute" under the transaction. Click "Raise a dispute" and complete the formalities. Also, call the bank emergency customer care and inform them about the transaction with in 24 hours of transactions.
Banks only accept cyber complains with in 72 hours of fraud. If you are late to register the fraud, you may not be eligible to claim your money lost.
An immediate reaction from Bank would be to block the card and reissue another card. Bank will insist you to visit nearest branch for further processing. Local branch usually ask you to fill a form and sign it again. This form is a recording all the First Information Record of "what happened ?" for their back end process. They would ask you series of questions about How it happened? Were it happened? How long had this happened? Understand the situation they would escalate the issue to backend team to raise a temporary hold on the amount of dispute. it will appear as temp on your bank statement until the case is resolved at Cyber Crime investigation.
Raise a Cyber Crime complaint: Please contact local police in case of an emergency or for reporting crimes other than cyber crimes. National police helpline number is 100. National women helpline number is 181.
Visit: https://cybercrime.gov.in and nowhere else. Be very carefull it should look like below.
Follow the process as per the instruction in the portal. Upload all the evidences and investigative details that you gathered after knowing the fraud. These documents will help cyber crime officer to profile the adversary/fraudster. They will flag the details of fraud on various networks amongst banks and mobile networks. Once the case is built they will later proceed with legal process to investigate. Cyber Crime will send you an email with details of nearest police station to register FIR and further more.
File your FIR in Police Station: Once you receive the details of Police Station to register FIR in person. Attend the PS and file a complaint at the writers desk. Police Station Writer would help you with details if you carry a print copy of cybercrime complaint submitted form.
Once you have the FIR filed and stamped by the police. Use the FIR to complaint receipt and FIR details to contact bank again. You have to go to bank to handover the photo copy of FIR and also sign few documents in person.
Cyber Insurance: You would be happy to know cyber insurance claims are quite straight forward now and ready for claim. You have various Cyber Insurance providers with wide range of cover. If you don't have a Cyber Risk Insurance, do it now. It's too late after the fraud or loss. To find more about Cyber Insurance checkout our guide to know what suites you the best here.
Reset your Online Payment Details: It is high time now to change all your passwords and enable MFA (OTP) to all the accounts that have payment details. Direct Debit or AutoPay should be reexamined. Revoke all the logged in user details of the application. In case you are using OAuth ( Google Login/Facebook Login) on any app revoke the access from Google/Facebook to initiate fresh login again.
Sometime resting passwords may not settle the fraudsters from calling, as you could be lame to give the OTP again. So, even if it your bank refrain from giving OTP details to anybody.